Adherence to a call logging process via Service desk tool
Primarily troubleshoot and resolve Desktop and Secondary Back Office Support related calls
Problem identification and resolution
Configuration and installation of desktop hardware and software requirements encountered in the day-to-day operations
Ownership of problems after escalation until resolution is achieved
Ensuring that response times are kept within the parameters set in the SLA
Reporting call statuses to your supervisor.
Identifying problems and bringing them to the supervisor& attention with sufficient lead time to avert crises.
Effective feedback to the Service desk in terms of call statuses and resolution
Ensure effective and efficient maintenance is carried out (housekeeping, daily checks)
Performing administrative functions including the administration of procedures and configuration documentation
Knowledge, understanding and adherence to policies and procedures
Ensure compliancy in terms of the client policies, contract, quality of services and value add to the customer and client
Broadening own technical, functional, and industry skill base Engaging in formal and informal knowledge transfer.Working effectively as part of a team and seeks to support the team&goals.
bContinuous improvement of service in terms of new solutions, revised procedures and resolutions.
Overtime, standby and claim submission
Job Requirements COMPETENCIES
-Quality Orientation
-Planning and Organising
-Customer Focus
-Formal Presentation
-Follow-Up
-Job Fit
-Leading Through Vision and Values
-Building Customer Loyalty
-Managing Conflict
-Managing Work
-Building a Successful Team
-Safety Awareness
-Communication
-Continuous Learning
-Contributing to Team Success
-Stress Tolerance
-Technical/Professional Knowledge and Skills
-Work Standards
-Energy
-Facilitating Change
KNOWLEDGE
In depth understanding of Active Directory services.
Knowledge of networki
SKILLS
Strong people skills
Strong telephonic skills.
Methodical and strong administration skills.
Ability to deal with senior levels of client personnel.
Strong client service skills including the ability to deal with all levels of computer literacy.Strong oral and
Good listening skills.
Good problem solving skills
Matric.
;A+
;N+

OTHER REQUIREMENTS:
Own Transport
ADVANTAGES:
Microsoft Terminal Services
Microsoft VDI
Cisco switches
MCS