Synopsis
Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract.

Location: Bryanston, Johannesburg

Working Module: Hybrid

ROLE PURPOSE

To perform Network Operations Centre (NOC) shift management, trouble tickets management and provide regular & real time updates to both internal and external customers to ensure business and customer service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations, tickets closure and creating quality reports on power availability and systems performance. Manages the network operations centre for SGS and the coordination and communication between support and business functions, manages customer fulfilment and assurance processes, including managing customer expectations.

Qualification and Experience
A Degree certificate in Engineering, IT or related
At least 8 years’ experience in NOC operations
At least 5 years’ experience in leadership position in the telecommunications field or related industry
Experience in Operations, service delivery and support process handling
Minimum 5+ years’ experience in contractor’s supervision in operations
At least 5+ years in contractor and vendor management
At least 5+ years’ experience in power designing and Optimization
At least 3+ years’ experience in RMS site monitoring systems
Atleast 3+ years’ experience in managing of latest Power technologies like LIB, Delta, Eltek, Vertiv, Huawei, ZXD, Flex enclosure, GAVE, Actura and Netsure, Emmerson BC83

Roles and Responsibilities
Initiates and follow through NOC actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and
Ensures infrastructure monitoring and surveillance requirements of all business installed infrastructure met and maintained.
Ensures that monitoring, measurement, reporting and evaluation of the Service Level Agreement
Implements and maintains the NOC related service support and delivery
Constantly researches, identifies, and implements processes to enhance
Ensures NOC participation in coordination of routine
Designs and reviews routines and procedures within the
Ensures development and maintenance of NOC systems
Routinely reviews the NOC shift staffing and produces the staffing
Participates in the negotiation, agreement, and regular review the SLAs and OLAs.
Strong follow-up skills: ability to organize applicable department timelines and follow up with internal and external customer as needed.
Knowledge on Network Power availability management.
Leadership and supervisory training
Service delivery & support process training
Team player, self-motivated and resilient with good people management skills
Ability and willingness to work shift hours (day and night shifts)
Have good organizational skills, ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast- paced environment.
Very good written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
Strong track record of building and maintaining solid relationships with both internal and external customers and vendors.
Must be able to handle stressful and difficult situations in a calm and professional manner.
Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
Thorough understanding of network monitoring concepts and management tools
Able to collate and interpret data from various sources.

Evaluate the performance of each Customer on the Network based on their individual
Evaluate the performance of each SPMM Vendor/Vendor/Contractor based on the
Monitor and Manage business compliance to all Customer signed
Monitor and Manage the Vendor’s/Vendor/Contractors’ compliance to each SLA with business.
With support from IT Team and the NOC Systems, ensure that all Technical Support Systems and Platforms are in place and functional in order to correctly monitor the performance of the site
Provide strategic information needed for short, medium- and long-term decision making to business and its Customers and Vendors/Contractors.