We are urgently looking for a Service delivery manager for our client on the east rand.
The client is isn the OFFICE AUTOMATIONS INDUSTRY, copiers printers etc so the applicant must be FROM that industry.
The following are their requirements.
DUTIES/TASKS
Assist with daily duties as and when required as well as with the preparation of weekly / monthly reporting
• Monthly customer billing
• Resolving Billing Discrepancies
• Creating of reports (weekly / monthly)
• Delivery and Replenishment of Consumables
• Replenishment of Stock
• Submission of Weekly and Monthly Stock Counts
• Achieve contractual SLA
• Monitoring of Incidents
• Manage life cycle of logged incidents and drive to resolution
• Ensure accuracy of fleet information
• Adhere to all processes and procedures
• Process communication to all onsite printer assistants
• Implementing all change requests
• Review all monthly claims and expenses
• Adhere to claim deadlines
• Establish a professional working relationship with clients
• Manage and update servers when required.
Salary is 30k neg and cv must be sent in word format.