Office Manager – Highly Neg

Details of the Position
? Developing, coordinating and implementing first class application processing services
? The achievement of all client led Service Level Agreements
? Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service advisors
? The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client's SLA
? Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
? Ensuring the quality of customer service
? Ensuring the appropriate communication channels exist between the staff and customers
? Keeping customers information confidential
? Responsiblities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business
Experience, Qualifications and Skills
? Bachelor degree in management or related subject, overseas studying and working experience is preferable
? Fluent in English
? More than 3 years working experience, including 2 years in management involving staff management
? Excellent communication and interpersonal skills
? Demonstrate skill in problem solving
? Self-motivated, patient and professional
? Strong sense of responsibilty and ability to work well under pressure
?