To provide an onsite support service for the customers on, servers, printers, switches routers and desktops. To ensure that all locally assigned incidents, requests and changes are actioned and cleared daily, updated accurately, reassigned or closed appropriately, and are delivered to global standards as set by Service Delivery. To create and develop trusting relationships with the client (Client satisfaction) and any 3rd party vendors who also provides services to the customer.

Main Responsibilities / Tasks:

• To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and UPS’s.
• To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
• Ensure all procedures such as Health checks, Change control and Network documentation is adhered to, up to date and accurate.
• Manage the distribution and retention of data on various storage devices.
• Undertake a regular service program, including support of operating systems.
• Installing approved software and hardware connecting users to networks and providing initial training.
• Facilitate all cabling needed with an approved cabling company.
• Ensuring users efficient and effective utilisation of applications and equipment
• Establish and control systems access and security
• Monitor systems in order to optimise performance and to initiate recovery action after system failures
• Assist the customer concerning replacement of out-dated equipment and software
• Prepare site monthly reports.
• Ensure that the site at all times complies with customers audit as well as group standards.
• General housekeeping to be done of the computer room, computer cabinets and cabling to companies standards
• Manage all IT assets onsite.
• Ensure Daily Health Checks are completed and reports submitted to the Ops team on daily basis.
• Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
• Proactive suggestions into site operations with regards to Standard Operating Procedures(SOPS)
• Professional conduct including excellent communication etiquette to all internal and external clients.


Formal Qualifications Required
Matric, A+ N+ with MCITP
CCNA

Job Related Experience Required Time Span
Back office applications 3 Years
projects Server installation 2003 / 2008 R2 1 Year
Exchange 2003 / 2007 1 Year
Windows 7 / Office 2007/2010 2 Years
Networking Hardware 2 Years
Virtualisation 1 Year
Terminal Server 1 Year
Backup technologies 1 Year
HP Product experience 2 Years
Own transport

Job Related Knowledge Required
Knowledge of Maintenance and Support of Desktop user environment
Knowledge of Maintenance and Support of Server environment
Knowledge of Maintenance of San Environment
Knowledge of Microsoft Applications user and Back office
Knowledge of Wi-Fi and Radio based systems
Knowledge of Networking

Job Related Skills Required
Customer communication skills and developing customer loyalty
Adaptability and reliability
Time management
Initiative, ownership and quality