WHY APPLY FOR THIS POSITION?

They are a well-established, artisan coffee roasting company, headquartered in Cape Town and with expanding operations in Gauteng. Company is owner-run and they pride themselves on innovative thinking and doing things a bit differently. Quietly confident about what we do and we employ like-minded individuals.

They are expanding within South Africa and need a dynamic operations manager to be part of our team, reporting directly to the owner. You will form part of the leadership team including marketing, finance and HR. Your direct reports will be the Cape Town and Joburg retail managers, roasting production & quality control, the head of the barista academy and the wholesale manager.

Seeking a candidate with high levels of maturity, who is confident to operate independently and who can apply good judgement to complex situations. This role extends across both our wholesale and retail businesses and across our geographic areas of activity.

Job summary

We are looking for a professional, senior Operations Manager to plan, direct and coordinate all of our operations. You will be responsible for improving performance, accountability, productivity, efficiency and profitability through the implementation of effective methods and strategies.

Competencies

•Leadership – Building and leading teams from different departments to achieve organizational goals. Leading, coaching, inspiring, supporting and motivating.
•Driving accountability, delivery and efficiency – Promoting a strong sense of accountability within each of your team leaders and their teams. Teams are to be held accountable against agreed KPIs & performance criteria, and the operations manager must drive efficiency and delivery throughout the organization.
•Team development – A focus on the development of a culture of personal growth, helping each of the team leaders and the members of their teams to develop, grow and achieve personal and organization goals.
•Problem solving – Ability to adapt to an ever-changing environment and react quickly to meet challenges.
•Optimization of business processes & systems
•Ability to work with the big picture and the fine details.
•Well-organized and detail-orientated
•Data analysis – Ability to analyze key data and metrics in the business to enhance operational effectiveness, efficiency and profitability. Good business acumen is important.
•Communication – Ensuring that communication is ongoing and effective between different departments. Presenting ideas and results to different stakeholders across the business including staff and senior management.
•IT & technology – Keeping up to date with IT systems and emerging technologies to improve operational effectiveness and also to enhance customer experience into the future.
•Self-Motivated and Self-Driven – The ability to take initiative and step up and take a lead when hurdles arise or when tasks require completion.
•Planning - Staying ahead of the game and ensuring that plans for the future are clearly set out for everyone to follow.
•Customer-led – Continuously focused on improving our customers experience and putting the customer at the center of operational excellence.

Key outcomes

•Delivery against financial metrics, including topline sales, expense management and net profit.
•Improvement and maintenance of all quality measures.
•Delivery of improved customer experiences.
•To proactively lead and develop a diverse team, ensuring alignment around KPIs and delivery thereof. This will require detailed performance management of your direct reports, and indirectly through them, their teams.

Job requirements

•A minimum 3-year tertiary education
•A minimum of 6 to 8 years of professional experience, with at least 4 years in a management position.
•Proven experience as an operations manager.
•Deep experience in hospitality and hospitality management is a definite advantage.
•Familiarity with business and financial principles.