Planet Fitness is slowly but surely becoming the fastest growing fitness company in SA and opening 4 clubs in PTA alone within the near future.
Purpose of the job:
Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
Key Results Areas include:
• Monitoring of access and overrides for staff and members
• Managing of Receptionist
• Training of Receptionist
• Reception stock control
• Resolving member complaints
• Communication with members and staff
• Cash management
• Assisting with Club Administration when necessary
Experience & Competencies:
• Intermediate PC skills
• Previous experience within a front desk/hotel reception or welcome desk position added advantage
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Advanced levels of accuracy
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Ability to motivate staff and lead by example
• Have excellent communication skills and be able to liaise at all levels
• Possess high level energy levels
• Display uncompromising levels of honesty and integrity
• Must be able to work shifts
• Reliable transport