SENIOR HR OFFICER (NIGHT SHIFT)

Our client a leading international insurance call centre seeks to appoint a Senior HR Officer who will be willing to work night shift overseeing their HR support services. The successful incumbent will be responsible for providing overall HR support to the business areas as well as ensuring that HR policies and practices are implemented in line with best practice and Group standards. Provide a high level of HR advice and support on HR matters, general admin, staff induction and termination process and overall people support to Operations.

REQUIREMENTS:

• Studying or completed a 3 year HR degree.
• Minimum 3 years generalist HR experience.
• Must have sound knowledge of BCEA, EEA, LRA and EEA.
• Must be willing to work Night Shift (18:00 to 06:00).
• Bulk recruitment experience.
• Previous staff management experience advantageous.
• Enjoys statistics.
• Proven negotiation and relationship building skills.
• Must have advanced Excel knowledge

RESPONSIBILITIES:

Recruitment and Induction
• Assists management with the development of Job Profiles and Specifications.
• Monitor recruitment requisitions and guide the full cycle recruitment process for nominated roles and facilitating communication with the resourcing department on vacancies and placement gaps.
• Coordinate resources for assessment centres and participate in interview and other activities appropriate.
• Ensures all new employees are taken through an induction presentation.

Administration and Reporting
• Completes all letters, contracts, benefits documentation in an accurate and timely manner.
• Provides regular and thorough HR reporting back to the Head of HR and the Business area managers as required.
• Addresses all payroll issues in a timely manner.
• Updates the HR systems with all relevant information.
• Updates headcount and attrition reports and maintains an accurate staff list at all times.
• Duplication of all processes and procedures within a full 25 hour, 7 day a week HR support structure.

Industrial and Employee Relations
• Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy.
• Supports and ensures preparedness of line management in disciplinary matters.
• Documents and minutes the results of all disciplinary hearings.
• Brings any out-of line situation to management’s attention.

Performance Management
• Advises and ensures implementation of performance management for all permanent and contract employees.
• Continuous alignment of job requirements with legislative parameters in mind to best support operation.

Employee Well-being
• Informs line managers in respect of advisory services available to employees.
• Co-ordinates wellness day activities.
• Recognises new trends and patterns of behaviour and alerts management.

Business Improvement
Identify opportunities for continuous improvement within the HR team, focusing on bringing best practice techniques to the operation by keeping up-to-date with current market information and Human Resource Practices.