SUPPORT TECHNICIAN
Min Education Required Grade 12/Matric
Qualification Required Matric, A+ N+ with MCITP CCNA
Job Description
To administer, maintain, be accountable and troubleshoot the network consisting of servers, pc's printers, switches, hubs, routers and
To be accountable for all logged calls within the SLA and to communicate with the Help desk and ensure successful completion.
Ensure all procedures such as Health checks, change control and Network documentation is adhered to, up to date and accurate.
Manage the distribution and retention of data on various storage devices.
Undertake a regular service program, including support of operating systems.
Installing approved software and hardware connecting users to networks and providing initial training.
Facilitate all cabling needed with an approved cabling company.
Ensuring users efficient and effective utilisation of applications and equipment
Establish and control systems access and security
Monitor systems to optimise performance and to initiate recovery action after system failures
Assist the customer concerning replacement of outdated equipment and software
Prepare site monthly reports.
Ensure that the site always complies with customers audit as well as group standards.
General housekeeping to be done of the computer room, computer cabinets and cabling to client standards
Manage all IT assets onsite.
Ensure Daily Health Checks are completed, and reports submitted to the Ops team on daily basis.
Communicate/Escalate to the Service Delivery Manager/Senior Engineers on any issues
Proactive suggestions into site operations with regards to Standard Operating Procedures (SOPS)
Professional conduct including excellent communication etiquette to all internal and external clients.
Job Requirements
Back office applications
projects Server installation 2003 / 2008 R2
Exchange 2003 / 2007
Windows 7 / Office 2007/2010
Networking Hardware
Virtualisation
Terminal Server
Backup technologies
HP Product experience
Own transport
Knowledge of Maintenance and Support of Desktop user environment
Knowledge of Maintenance and Support of Server environment
Knowledge of Maintenance of San Environment
Knowledge of Microsoft Applications user and Backoffice
Knowledge of Wi-fi and Radio based systems
Knowledge of Networking
Customer communication skills and developing customer loyalty
Adaptability and reliability
Time management
Initiative, ownership and quality