We are now in search for a Switchboard Operator. This is the ideal opportunity for someone who has a bubbly personality and an excellent command of the English language. A focussed and well balanced personality are the key to achieving exceptionally within this position.

Upon appointment candidates will be required to complete the following roles and responsibilities:

Receives and transmit telephone calls, responds to general enquiries, and completes and distributes that needs to be communicated around Estate, Maintains a register of bookings and reservations.

Key character traits:

Friendly personality
Objectivity
Professional Attitude
Adaptability/ Flexibility
Good communication skills
Pro-activity
Excellent telephone mannerism
Basic Front of House Skills
Excellent people skills
The ability to liaise and work with different cultures and types of people

Duties /Responsibilities

Operates telephone / switchboard service
Provides information and assistance regarding telephone numbers and completes certain types of calls.
Enquires as to the nature of calls in order to refer appropriate person or service
Answers internal and external calls (local and long distance) and transfers calls. As required, takes and relays messages.
Provides telephone assistance to guests and internal customers as required.
Maintains a register of bookings and reservations and communicates with security and any special requests
Sends messages by fax as required
Compiles and updates data related to the area of activity
Corrects and updates electronic telephone directory
Types, photocopies, completes and distributes documents related to switchboard, telephone service or any other routine document
Uses standard office equipment such as computer, photocopier and fax machine
The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.
Ensure that the lunch and dinner booking sheets from the Restaurant goes down to the Guardhouse at the appropriate times. Follow up on this procedure before you leave the estate in the afternoon.

Ideal candidates will possess most or all of the following qualifications:

Matric
Excellent written and oral communication skills

Skills and other pluses:

Proficiency with basic computer applications including MS Office Apps (Outlook, Word, Excel, PowerPoint, etc.)
Excellent command of languages/ additional language benficial.
If you think you have got what it takes then i'd like to hear from you. Please send me a clear face photo and your updated CV.