Experience
• Some form of experience in speaking in front of groups.
• Experience in dealing with large companies
• Comfortable with technology Computer skills
• Very good writing skills
• Must be able to upskill and train internal colleagues as well

Personality & Soft Skills
• Confident
• Friendly and easily connects with people
• Patient (we get older clients who are not tech-savvy)
• Non-confrontational (we have to win over some difficult clients)
• Motivated, energetic, self-directed
• Understanding
• Nurturing
• Goal Driven
• Makes people feel relaxed
• Compassionate
• Easy to relate to and get along with, this put most our clients at ease when training was done
• Attention to detail is critical
• Exceptional telephone manner
• Deadline driven with no exceptions
• Must be a team player

Training Material
• Must be able to create professional training material

Technology
• Must be able to self-teach on relevant software in order to update and maintain e-learning content and Google Training Calendars

Job Responsibilities
• Online Training
• Classroom Training (at clients or at Dracore Office)
• Demos at client meetings for staff
• Presentations at Events
• Regional Training Events
• Telephonic Support/Training
• Nurturing Calls
• Survey Creation
• Training Course Creation and Maintenance
• Online Support (email/telephonic/live chat)
• Reporting
• Internal Training