PURPOSE OF JOB
Generating income from funds managed to contribute to the profitability for the branch and Alexander Forbes; by providing a professional, quality service and consulting advice to clients; client satisfaction, retention and expansion; through co-ordinating all internal and external contacts; keeping abreast of developments in industry, generating new business for the branch, whilst ensuring at all times that Alexander Forbes’ standards are maintained.
KEY RESPONSIBILITIES include the following. Other duties may be assigned.
Trustee meetings Ensuring agenda are drafted, prepared by junior consultants and distributed to clients at least 1 week before the meeting, and all annexure are given to the consultant for approval 3 weeks prior to the meeting; Ensure that agendas for meetings are collated, bound and distributed correctly 1 week before the meeting; Attend trustees and Sub-Committee meetings, instruct junior consultant to take minutes and ensure minutes are typed and checked and given to clients within 2 weeks of meeting; Supervise to ensure that matters arising are actioned within one month after meeting.
Administration Writing reports All written communication with clients and internal departments Compiling and maintaining account summaries for all funds. Ensuring that standard documents, such as quarterlies, surveys etc, are issued timeously to clients.
General administration, filing and updating Annual financial reviews Utilisation of the client file indicating the rules of the fund, financial statements etc, amend, update checklist, and access information when necessary. Requesting rules/Rule amendment when required Ensuring deadlines are met, Ensuring timeous annual reviews Monitoring and ensuring risk benefit rates Conducting rebrokes by comparing rates with insurance companies Managing the overall administration of funds Co-ordination of benefit statements Compilation and distribution of member communication
Managing a portfolio of clients Provide advice pertaining to investments, legislation and pending changes which could impact on each particular benefit programme Compile and agree on year plan with client Act as the interface between member and client, as well as between client and other internal departments
Monitoring of fees Ongoing reviewing of fees in line with any changes, and assessment of appropriate fee structure Ensuring the correct fees are being charged, and that additional work is being charged
Budgets and targets Assist in setting of accurate budgets and targets for the branch Evaluating and monitoring of progress towards achievement of budgets and targets Ensuring budgets are met within cost constraints Implementing and assessing action plans towards attaining budgets and targets set
Financial Management Invoicing clients for additional work. Collecting income timeously. (insured commission included) Controlling of expenditure Generating maximum income possible for the branch Monitoring commission schedules
Client Relationship Keep client updated with developments in the employee benefit market. Ensure that the client employee benefit programme remains competitive and cost effective and appropriate for the client and the profile of employees.
Conducting presentations and workshops for Board of directors, members, clients, employees Maintaining ongoing relationships with all clients Following up queries and resolving problems of clients, members and pensioners Daily communication and correspondence with clients, both formal and informal Ensuring timeous response of client queries and requests within the branch Maintaining existing client base. Ongoing client contact and interaction Liaising with insurance companies, investment managers, and other external parties when necessary Co-ordination and follow up of death benefits ( advice to trustees, meeting with families networking and sharing of information with all internal and external contacts Keeping abreast of all employee benefits developments / self development Managing the entire process of workflow Delivering of service and commitments to the client Building maintaining a trust relationship with client Remaining client focused at all times
Facilitating and co-coordinating internal departments Internal co-ordination and liaison to ensure ultimate client service and attainment of client objectives Delegation and instruction to internal departments Close involvement with administration Liaison and communication with internal departments on issues pertaining to the daily managing of the fund Drafting and circulation of minutes to other departments Assessing and implementing more effective operational systems, methods, and resources in assisting other departments to be more operationally effective Liaising with administration department regarding withdrawals, retirement, death and benefit statements Ensuring tasks are completed to satisfaction of client Monitoring and follow up of instructions and information requests
QUALIFICATIONS AND EXPERIENCE BCom (econometrics, insurance & risk mgt etc) BA Law/ LLB CFP Qulification or equvilent post graduate Qulification At least 5 years experience in Employee Benefits
COMPETENCIES Attention to detail Communication Client servicing Work well under pressure